The Guide to Automate Manual Tasks & Increase Park Efficiency
The Guide to Automate Manual Tasks & Increase Park Efficiency!
Theme parks are loved all over the whole world, but amid the excitement and thrill rides is the very serious business of maintaining safety standards and optimising efficiencies.
High guest expectation, big rides and all the thrill brings with it new operational and safety challenges, making the need for automating and simplifying manual tasks more important than ever. The pandemic has escalated the need for this with ever-changing guidelines and policies. That’s why it makes sense to take a fresh look at your park’s current technology and assess what needs changing. Here are some issues with manual operations:
- Requirement of increased man-power
- Increased operation cost
- Slow work processes
- Bad customer experience
- Accountability and monitoring issues
- Long queue and crowding
- No time or scope to upsell/cross-sell
- Slim chances for upgrading or scaling up
Transparency, consistency and automation may help in doing more with less. Here are a few ways you can handle the situation to keep both your team and your guests happy.
#1: Reduce staffing with self-service kiosks & online ticketing
Let self-service kiosks do the heavy lifting so your guests can purchase tickets and check-in by themselves, thus reducing the need for staff at the counters. In this way, your staff can spend more time interacting with guests, leading to improved guest experience and reduced errors.
#2: Effective CRM
Since CRM is a vital part of building a relationship with your existing and future customers, it’s a great way of reducing manual processes for your business. By implementing this type of system, you will be able to remove the human error aspect when it comes to your data. Not only will there be lesser chances of errors, but you will also receive detailed reports of analytics that’s organised and stored efficiently, thus freeing up your staff to focus on guests. This will help you not just to streamline processes but enable more walk-ins and inside sales effortlessly.
#3: Forecasting and inventory management
The success of your business depends largely on how well you can manage your resources. Manual tracking is not just tedious but could lead to errors. With a forecasting and inventory management tool, you can view sales and inventory data from multiple locations to have a simple yet deep and accurate way to manage the stock of your inventory products.
No 4: Queue management
Line management and queuing solutions have long been the object of research for theme park owners and operators who are looking for ways to improve guest experience. An efficient queue management technology provides guests with an optimized itinerary that ensures they get to take all the rides they want, shortens wait times, and provides them with significantly improved experiences.
No 5: Digital waiver solution
The pandemic has pushed all entertainment venues to shift to technologies that help reduce contact between staff and visitors. Waiver management is no exception. Signing waivers online helps reduce risk with staff, helps you go paperless and also avoid unnecessary hassles with paperwork.
Unlocking the Potential of Automation at your Theme Park
The Tixera amusement park POS system offers comprehensive solutions to automate manual tasks while enhancing your guest experiences and helping grow your revenues.
Do you see the advantages of having an integrated system at your park like Tixera? Then reach out to a Semnox representative right away to take things to the next level! Email us at email@example.com or call us.